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Cobus Coetzee, Beeld
Johannesburg - Gautengers face a wait of up to six months
for a learner's licence or driver's licence appointment at
the 30 testing centres in the province.
Khusela Sangoni of the Gauteng Shared Service Centre (GSSC)
said there was already a waiting list of more than 37 000
people waiting for test dates.
The GSSC's phone-in centre, operated by Sibize International
Calling, was handling all calls for appointments for
driver's and learner's licences.
Gauteng's provincial government signed a five-year contract
with Sibize for the service in June last year.
The present backlog dated back to August last year, and had
grown from 26 000 in May 2007 to the present 37 000.
No fewer than 13 994 applicants were waiting for learner's
licences and 23 712 wanted a date for a driver's licence
test.
Sangoni said the shortest wait was two to three months, but
nearly half of the applicants, about 17 700 of the 37 000,
could expect to wait up to six months for a date.
"There are many more people applying for a code 10 or code
14 heavy vehicle driver's licences these days, and that's
why they're waiting so long," she said.
The GSSC phone-in centre was dealing with 45 000 calls a day
for driver's and learner's licence appointments, but only 4
500 a day could be assisted.
Sangoni said: "The GSSC has appointed an independent company
to find ways of improving the booking process.
The research has been done and a report submitted to the
Gauteng government's top management..
Article reference:
SAIDI0000025
Published on www.saidi.co.za
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